Gala Privacy Policy

At Gala Online Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, or play across our bingo rooms, slots, and live casino games. This privacy policy explains what information we collect, why we collect it, and the choices you have regarding your data when you use Gala Bingo, Gala Spins, or Gala Casino services.

Information We Collect

We collect several categories of information to provide you with a safe and enjoyable experience when you use Gala bingo online or our broader gaming platform.

• We gather registration details such as your name, date of birth, address, email, and phone number when you complete the gala register process.
• We record financial information, including deposit and withdrawal methods, when you make a gala deposit or request a gala withdrawal through Visa Debit, PayPal, Skrill, NETELLER, or other supported payment options.
• We track your gaming activity, including bets placed, bingo tickets purchased, Gala Points earned, and bonuses claimed, such as any gala bonus code or gala promo code redemption.
• We collect technical data, including IP address, device type, browser information, and login timestamps whenever you use the gala app or access our site via gala bingo login or gala casino login pages.
• We may collect communications you send us through live chat, email, or social media channels, including Facebook, Instagram, and X.

Verification and Compliance Data

Because we operate under a UK Gambling Commission licence, we are legally required to verify your identity and age before you can play. Our verification process may involve checking your details against third-party databases, and we retain this information as part of our regulatory obligations.

How We Use Your Information

Our Gala Online Casino platform uses your data for several legitimate purposes, always in line with applicable data protection law, including UK GDPR.

• We use your information to create and manage your account, process your gala login requests, and provide customer support.
• We use payment data to process deposits and withdrawals securely, including closed-loop return of funds to your original payment method.
• We use your gaming history to administer our Gala Rewards Club, calculate Gala Points, and manage promotions such as the welcome bonus, weekly cashback, and other gala bonus offers.
• We analyse aggregated data to improve our gala slots, bingo rooms, and live casino offerings, and to personalise promotional content relevant to you.
• We use your information to detect fraud, prevent money laundering, and meet responsible gambling obligations, including monitoring for signs of problem gambling.
• We may use your contact details to send you marketing communications about gala free spins, gala no deposit bonus offers, or other promotions, where you have given consent or where permitted by law.

Legal Basis for Processing

We process your personal data on several legal bases. We rely on contractual necessity to operate your account and process transactions, legal obligation to meet licensing and anti-money-laundering requirements, legitimate interest to improve our services and prevent fraud, and consent where you have opted in to marketing communications. You may withdraw consent at any time by adjusting your marketing preferences in your account settings.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties in specific circumstances.

• We share data with payment providers, such as PayPal, Skrill, and NETELLER, to process your gala withdrawal and deposit requests.
• We share information with our parent group, Entain, and affiliated brands where necessary for shared promotions, such as prize pools distributed across the Entain Bingo Network.
• We disclose information to regulators, including the UK Gambling Commission, where legally required.
• We work with identity verification, fraud prevention, and anti-money-laundering service providers who process data on our behalf under strict confidentiality agreements.
• We may share data with law enforcement agencies if required by law or to protect our rights and the safety of our players.

Cookies and Tracking Technologies

Our Gala Online Casino website and gala casino app use cookies and similar technologies to recognise you, remember your preferences, and understand how you interact with our games. Here at Gala, we use cookies to support secure gala casino login sessions, measure site performance, and tailor advertising. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our security practices include encryption of sensitive payment data, restricted internal access to personal information, and regular monitoring of our systems. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your gala login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and verification records are typically retained for a minimum period required under UK gambling and anti-money-laundering regulations, even after you close your account.

Your Rights

As a data subject, you have several rights regarding the personal information we hold about you.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You may request erasure of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You have the right to data portability, allowing you to obtain and reuse your data for your own purposes.
• You may lodge a complaint with the UK Information Commissioner's Office if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at [email protected] or reach us through our 24/7 live chat.

International Data Transfers

As part of the Entain group, we may transfer your data to other countries where our group companies or service providers operate. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK data protection standards.

Children's Privacy

Our services are strictly intended for players aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account, we will close the account and delete the associated data promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact our support team through live chat, available 24/7, by emailing [email protected], or via our Help & Contact centre at help.galabingo.com. We are here to help with any privacy-related concerns regarding your use of Gala.